If a piece is not right, send it back within 30 days of delivery.

What we need

The item unused and in its original packaging. Email us and we send you a return label.

What happens then

Once the return reaches us and is checked, we refund to the original payment method. How fast that lands is your bank's decision — usually a few business days.

If it arrives damaged or wrong

Email a photo within 30 days. We replace it or refund it, and you do not pay return shipping.

To start

Email veloura.trade@gmail.com with your order number and which piece is coming back.